Allissa Balint

Resume

Senior Content Engineer | API Docs, Docs-as-Code, AI-Augmented Workflows

I'm a Senior Content Engineer with 7+ years of experience in technical communication. I work across developer documentation, UX writing, and structured content systems. I've shipped docs for interfaces, APIs (REST and GraphQL), CAD software, and hardware.

I got into programming through a fascination with process automation. My goal has always been to deliver accurate, consistent docs as efficiently as possible. I used to write programs to automate documentation work. Now I'm leaning into AI to do the same, always with intention. I take ownership of what I ship and care deeply about accuracy and security.

I've also stayed active as an editor through paid and volunteer roles throughout my career and contributed as a developer by building mobile apps and websites as part of my documentation work.

Skills

Documentation - API docs (REST, GraphQL), Docs-as-Code, content migration, UX writing, content strategy
Tools and Platforms - Contentful, MadCap Flare, Redocly, Knowledge Owl, Git, GCP
Languages - JavaScript/Node.js, Python, HTML/CSS, Markdown, JSON, Java, Swift, C++
Other - RegEx, Firebase, SendGrid, Unix, Claude AI agents and skills

Education

BA, Computer Science - CU Denver (3.5 GPA)
MFA, Creative Writing - Regis University (4.0 GPA)
BA, Creative Writing and BA, Speech-Theater - Arkansas Tech University

Projects

Liquibase - Senior Content Engineer (Apr 2026 - Present)

Building documentation, content automation, web architecture, and the tooling that ties them together.
Liquibase - Technical Writer (May 2025 - Apr 2026)
- Led documentation restructuring during the platform migration from MadCap Flare to Contentful, updating existing content for the new IA.
- Built Node.js tooling against the Contentful API to export data and execute bulk content changes at scale.
- Integrated AI into documentation workflows by building Claude agents and skills that produce documentation drafts, evaluating capabilities, writing usage guidelines, and tuning prompts for editorial consistency.
- Maintained the documentation site end-to-end, covering content, search, structural changes, and ongoing IA improvements.
Samples
- Connect to Azure Blob Storage
- Screenshots from the content migration
National Renewable Energy Laboratory - Utility Rate Database Intern (Apr 2024 - Apr 2025)
- Researched and maintained utility rate data across all 50 states by sourcing information directly from energy company documentation, enabling accurate cost estimates for users in any U.S. region.
- Wrote a Python script to calculate percentage-based adjustments on energy rates, automating a previously manual process.
- Updated the Utility Rate API documentation in a Docs-as-Code workflow.
Samples
Before:
After:
Google - Technical Writer, Developer Relations (Jul 2022 - Mar 2023)
- Collaborated with engineering to build conversational agents in Python on Google Cloud Platform with Datastore, demonstrating product functionality to developers.
- Restructured the developer site's menu navigation and created a roadmap for ongoing IA improvements using internal tooling.
- Authored feature documentation, a video script, and documentation plans.
Sample

I edited this quickstart to be up-to-date with the current functionality, including adding in internal notes and prerequisites, testing the workflow, adding in steps to create a GCP project as a Cloud environment, and making edits for accuracy.
- Create your first agent
Amazon - Technical Writer (Apr 2022 - Jun 2022)

Authored how-to guides for internal tools at Amazon, supporting users across engineering, management, customer service, and sales.
Wowza Media Systems - Technical Writer (Feb 2021 - Apr 2022)
- Wrote conceptual, task, and reference documentation for all three Wowza products, collaborating with internal teams and external contractors.
- Updated REST API documentation using Redocly and GitHub, including GraphQL reference docs for ClearCaster.
- Migrated API documentation from Knowledge Owl to Redocly, using RegEx to transform content during the move and rebuilding the layout for the new interface.
- Developed jQuery scripts to enhance the knowledge base with an improved automatic table of contents, embedded tabs in articles, and modal image zoom, then deployed them across the site.
- Built a Node.js site to stage articles for internal and contractor review without requiring login.
- Built small React and Node demo sites and made jQuery, CSS, and HTML updates across various properties.
- Collaborated with the team to establish company-wide writing standards.
Samples
MEPCAD/AutoSPRINK - Technical Writer (Feb 2018 - Feb 2021)
- Migrated 3,000+ files from Adobe RoboHelp into a custom, headless docs-as-code environment using RegEx to translate HTML files to JSON.
- Wrote and maintained product documentation for four products and managed one additional writer.
- Wrote and published the full documentation library for the AutoSPRINK FAB product, which was a new product.
- Built style standards and led internal training on writing and onboarding materials.
- Designed backend mockups for a custom CMS to manage help and release notes.
- Completed an 8-month Node.js course to support site maintenance and backend tooling.
- Integrated SendGrid with Firebase to automate emails and created reusable HTML templates.
- Built and published the 3 news apps for Android (Java) and iOS (Swift) with Firebase login and live content updates.
- Built a custom ASP.NET documentation site for AutoSPRINK FAB.
- Assisted with development of a Windows-compatible embedded News Pane.

Volunteering

Associate Editor at Inverted Syntax Literary Journal (8 years, Jan 2018 - Present). Inverted Syntax publishes twice annually and nominates for awards including Best of the Net and the Pushcart Prize.

Dog Foster at Dumb Friends League (Nov 2020 - Jan 2024). Fostered dogs in need of temporary care due to owner circumstances, injury recovery, or puppies needing to gain weight before adoption.