Allissa Balint

Senior Content Engineer, previously Technical Writer

• Designed and built the AI-augmented editorial workflow end to end. 3 Claude agents and 15+ skills draft API reference and conceptual documentation, backed by a shared editorial standards library and prompt tuning that keeps output aligned with the team's voice.
• Cut per-doc draft time from days to hours. Moved ticket triage from fully manual review to automated processing with a human review gate at publish.
• Led the documentation restructure during the migration of about 1,000 files from MadCap Flare to Contentful, updating existing content for the new information architecture.
• Built Node.js tooling on the Contentful Management API to export data and execute bulk content changes at scale.
• Maintain the docs site end to end, from content to search to structural improvements.

Technical Writer, Developer Relations, Business Messages

• Led an information architecture overhaul of the Business Messages developer site. Redesigned the top navigation into a full multi-category menu modeled on the Google Cloud pattern, ran stakeholder interviews to build cross-team buy-in, and made code commits into the monorepo within Google's strict site guidelines.
• Built conversational agents in Python on Google Cloud Platform with Datastore, deployed on the live product site to demonstrate functionality to developers.
• Wrote scripts for product commercials and served as a technical face of the product during customer webinars, answering questions live.
• Authored feature documentation, a video script, and a quickstart edit that added internal notes, prerequisites, and full workflow tests.
• Completed Google's month-long onboarding as part of a group project that shipped a Chrome extension for animated emoji in Google Chat.

Technical Writer

• Wrote conceptual, task, and reference documentation for all three Wowza products.
• Updated REST API documentation using Redocly and GitHub, including GraphQL reference docs for ClearCaster.
• Migrated API documentation from Knowledge Owl to Redocly, using RegEx to transform content during the move and rebuilding the layout for the new interface.
• Developed jQuery scripts to enhance the knowledge base with an improved automatic table of contents, embedded tabs, and modal image zoom, then deployed them across the site.
• Built a Node.js site to stage articles for internal and contractor review without requiring login.

Utility Rate Database Intern

• Researched and maintained utility rate data across all 50 states by sourcing directly from energy company documentation, enabling accurate cost estimates for users in any US region.
• Wrote a Python script to calculate percentage-based adjustments on energy rates, automating a previously manual process.
• Updated the Utility Rate API documentation in a docs-as-code workflow.

Technical Writer

• Migrated 3,000+ files from Adobe RoboHelp into a custom, headless docs-as-code environment, using RegEx to translate HTML files to JSON.
• Wrote and maintained product documentation for four products and managed one additional writer.
• Wrote and published the full documentation library for AutoSPRINK FAB, a new product.
• Built a custom ASP.NET documentation site for AutoSPRINK FAB.
• Built style standards and led internal training on writing and onboarding.
• Integrated SendGrid with Firebase to automate emails and created reusable HTML templates.
• Completed an 8-month Node.js course to support site maintenance and backend tooling.
• Also shipped 3 companion news apps for Android (Java) and iOS (Swift) with Firebase login and live content updates, and assisted with a Windows-compatible embedded News Pane.